Our Help Desk is the largest department in our organization and is staffed in-house at all times by seasoned Help Desk Representatives.  They are assisted by the most powerful Help Desk management tools and software.

The Hart Help Desk is the “face” of Hart Systems at the store level, and is extremely important for ensuring a smooth inventory experience.  We consistently receive high praise for their helpfulness, knowledge and professionalism.

Hart Help Desk

They are trained in problem resolution for all of the equipment that we provide, as well as procedural questions involving the inventory process – and in many cases, they have access to and provide assistance regarding client-specific information as well.

The department staffing level is based upon client activity, so that each and every call can be answered by a trained professional.  Incoming calls to our toll-free number are instantly routed to the next available representative.  We understand the inventory process, and the need for quick resolutions to any issues, so we do not use a voicemail system – every call goes directly to an actual representative.

Some other features of our Help Desk include:

• Powerful and intuitive, “knowledge tree” software
• Instant access to management team and in-house IT team
• Client-specific software is loaded for easy access and quick responses
• Monitor inventory activity via web reports – for pro-active assistance
• Bi-lingual assistance is available
• Call summaries and/or transcripts are available

Internally, we review all calls after an inventory as part of our commitment to constant process improvement.