Case Studies Testimonials | Testimonials |
"...we no longer use an outside counting service to take physical inventories... we now take inventories in all stores with our associates using Hart; this not only allows for more accurate counts (our employees know our product the best), but also saves us money compared to an outside service. Hart's 24/7 Help Desk has coordinated all of the training and support... we're very happy with self-inventories..."
“(Hart) has dramatically increased the accuracy of our inventories and we've seen immediate positive results with our inventory shrinkage. And those results went directly to our bottom line… One of the most positive aspects of using Hart Systems for our physical inventories is the exceptional support we receive from the Help Desk Department. The patience and knowledge of each support employee has drawn rave reviews from our Store Managers. This department is nothing short of outstanding… My only complaint is that I did not find Hart Systems, Inc. 5 years ago!”
"I would like to extend my thanks to all of you at Hart for your commitment to customer service. I have heard a lot of positive comments from our store associates - One of the benefits [of using Hart] is the time-saving and accuracy...Prior to switching to Hart scanners, we used to hire outside inventory services; however, their services and accuracy were not consistent...now we are in full control of our inventory taking and stores also remain in better condition after taking the inventory."
"Your Help Desk team is always friendly, helpful, and very timely in responding to any requests; your Account Manager who interfaces with us is very helpful and accommodating to all our requirements... is thorough and offers suggestions and responds quickly. My overall satisfaction with Hart Systems is EXCELLENT!"
"Although we were a bit nervous concerning this new process, it proved to be a very smooth and easy transition...store associates became comfortable with the data collection process almost instantly... Other benefits include the ability to... reconcile discrepancies immediately on-site. In addition, we have decreased our overall company shrink by almost fifty percent... Your team at Hart continuously demonstrates the highest level of professionalism. Thank you for your continued support."
...prior to my arrival the company had begun to use one of the larger outside inventory services. This presented problems in a number of respects. The use of "strangers" to take a high value inventory generated a number of security problems...Your system satisfied the basic concerns of control, security, and efficiency in the inventory process...along with one of the best HELP DESK organizations I have had the opportunity to work with...we are actually saving money by using your services."
"On behalf of Crabtree & Evelyn's entire Retail groups both corporately and in the 130 stores around the country, I want to thank everyone at Hart for helping us complete our first ever scanned inventory. Everyone at Hart from the top on down demonstrated nothing but the best possible customer service. Every single store manager has reiterated the fact that your customer service department provided service better than we could ever have hoped for. Your Customer Service team deserves many thanks... Now that we have a proven system that both saves C&E time and money, we look forward to a long-term relationship... Hopefully we can help you as much as you have helped us. This was huge here at C&E after years of manual inventories and we do appreciate all your help."
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