Carter's Childrenswear: Assistant Controller
"...we no longer use an outside counting service to take physical inventories... we now take inventories in all stores with our associates using Hart's PC-Less System; this not only allows for more accurate counts (our employees know our product the best), but also saves us money compared to an outside service" Hart's 24/7 Help Desk has coordinated all of the training and support... we're very happy with self-inventories..."
Duty Free Shops: Inventory Control Manager
"I would like to extend my thanks to all of you at Hart for your commitment to customer service. I have heard a lot of positive comments from our store associates - One of the benefits [of using Hart] is the time-saving and accuracy...Prior switching to Hart scanners, we used to hire outside inventory services; however, their services and accuracy were not consistent...now we are in full control of our inventory taking and stores also remain in better condition after taking the inventory."
J. Crew: Inventory Manager
"Your Help Desk team is always friendly, helpful, and very timely in responding to any requests; your Account Manager who interfaces with us is very helpful and accomodating to all our requirements... is thorough and offers suggestions and responds quickly. My overall satisfaction with Hart Systems is EXCELLENT!"
Mayor's Jewelers: Internal Audit manager
"Although we were a bit nervous concerning this new process, it proved to be a very smooth and easy transition...store associates became comfortable with the data collection process almost instantly... Other benefits include the ability to... reconcile discrepancies immediately on-site. In addition, we have decreased our overall company shrink by almost fifty percent... Your team at Hart continuously demonstrates the highest level of professionalism. Thank you for your continued support."
K*B Toys: VP Loss Prevention
"... K*B Toys has used Hart Systems' scanners and customized software for several years to take physical inventories with our own associates in all our stores... we have achieved accurate and consistent results through auditing and blind testing techniques..."
Family Christian Book Stores: AVP Loss Prevention
"...we use Hart Systems' scanners to take all store inventories with our associates...it was an easy transition for us...their training and help desk support is terrific...we provide Hart with our SKU ON-HAND quantities on inventory day and they immediately produce a SKU Variance Report for investigation...we're very happy with self-inventories"
Bon Ton Dept. Stores: DVP Shortage Control
"Bon Ton has enjoyed a long-term relationship with Hart Systems... we experimented with third party services who scanned inventories for us; but at the end of the process, it cost us more. Furthermore, our stores did not feel the same sense of control or ownership of the inventory as they did when self-scanning...The change to self-scanning was itself unbelievably simple... It was virtually error proof...Hart Systems has an excellent team of well-trained individuals who expertly give support to each store that calls... Hart's partnership has definitely contributed to the Bon Ton's Inventory success story!...
Carlyle & Co. Jewelers: Controller
"...prior to my arrival the company had begun to use one of the larger outside inventory services. This presented problems in a number of respects. The use of "strangers" to take a high value inventory generated a number of security problems...Your system satisfied the basic concerns of control, security, and efficiency in the inventory process...along with one of the best HELP DESK organizations I have had the opportunity to work with...we are actually saving money by using your services."
Irwin's Hallmark, VP Operations
"Since we started using your scanning system... we've seen some real benefits to our business. These benefits include improving our inventory position in all of our stores, cleaning up our perpetual files, identifying out-of-stock products and shrink we were previously unaware of, and providing a whole new level of ownership and empowerment to our store management... Your Help Desk is wonderful - they're always friendly and knowledgeable when we call. Our stores learned the process very quickly..."
Crabtree & Evelyn: Director of Retail Operations
"On behalf of Crabtree & Evelyn's entire Retail groups both corporately and in the 130 stores around the country, I want to thank everyone at Hart for helping us complete our first ever scanned inventory. Everyone at Hart from the top on down demonstrated nothing but the best possible customer service.
Every single store manager has reiterated the fact that your customer service department provided service better than we could ever have hoped for. Your Customer Service team deserves many thanks... Now that we have a proven system that both saves C&E time and money, we look forward to a long term relationship... Hopefully we can help you as much as you have helped us. This was huge here at C&E after years of manual inventories and we do appreciate all your help."
