Our Company

Hart System Building

  • Founded in 1964, today Hart is the leading provider of technology-driven physical inventory management solutions to the retail industry.
  • In November of 2008, Topspin Partners, a private equity fund located in New York, acquired a majority stake in Hart Systems... positioning Hart for continued growth.
  • Since the acquisition Hart has invested heavily in new leading-edge technology enhancing our solutions, strengthening our management team and improving our customers' experience. 


Support
Account Management
24/7 Help Desk Support
In-House IT Support
Training

Client Support

At Hart Systems, it is our job and our mission to make the process of self-managed inventory control very simple for you and your team. If you're currently using an outside counting service, the process is virtually identical — call Hart and schedule the count — and we'll take care of the rest.

We provide a very comprehensive solution... which means not only equipment and software, but service and support as well. We are extremely customer-centric and we pride ourselves on delivering the highest level of service and support - not only for an inventory service, but for any organization.

From our Account Managers to our Help Desk Representatives, Programmers, Network Engineers and Operations staff, every Hart employee is focused on the same goal — total customer satisfaction.

Every facet of our organization is coordinated, supervised and completed by Hart employees — we do not sub-contract out any of our responsibilities.

In addition, every Hart employee is scheduled to attend one of our clients' local inventories every year... so they can experience first-hand the realities of a retail physical inventory, and can therefore provide better service to our clients.

Account Management

Account Management

Every Hart client has a dedicated Account Manager. The Account Manager is a very central figure in our organization - acting as the client's liaison and advocate within Hart Systems, and coordinating all of the company's activities to make sure that their client's needs are met.

From the initial design of the inventory system, to the client's first use, to every inventory activity thereafter — your Account Manager is involved in every step. In this way, he/she is intimately familiar with your specific requirements and procedures.

The assignment of Account Managers is very carefully coordinated to ensure that every client receives the highest level of personalized attention for their scheduled inventory activities. In addition, every client also has an alternate Account Manager. The alternate works closely with the primary Account Manager, and can step in easily if the primary Account Manager is sick or otherwise unavailable.

All of the Account Managers report to the Director of Client Services, Jim Riepe, who himself has over 25 years of experience at Hart.

24/7 Help Desk Support

Our Help Desk is the largest department in our organization and is staffed in-house at all times by seasoned Help Desk Representatives. They are assisted by powerful Help Desk management tools and software.

The Hart Help Desk is the "face" of Hart Systems at the store level, and is extremely important for ensuring a smooth inventory experience. We consistently receive high praise for their helpfulness, knowledge and professionalism. Results from a recent client's Satisfaction Survey pegged our satisfaction rating at 97% - nearly unheard of in the services industry!

Our Service Reps are trained in problem resolution for all of the equipment that we provide, as well as procedural questions involving the inventory process — they have access to and provide assistance regarding client-specific information as well.

We understand the inventory process, and the need for quick resolution to any issues, so we do not use a voicemail system — every call goes directly to an actual representative.

Other features of our Help Desk include:

  • Powerful and intuitive, "knowledge tree" software
  • Instant access to management team and in-house IT team
  • Client-specific software is loaded for easy access and quick responses
  • Monitor inventory activity via web reports — for pro-active assistance
  • Bi-lingual assistance is available
  • Call summaries and/or transcripts are available

 

In-House IT Support

Our Programming and Networking departments are staffed entirely in-house - we do not outsource these critical functions.

Our Networking engineers and technicians are staffed in-house 24/7. They keep our servers and data communications network up and running at all times... and being in-house means faster response times for our clients.

Our Programmers and software testers are all full-time employees, and are staffed in-house on weekends and off-hours based on client activity - and a Senior Programmer and our Director of IT are on call 24/7.

Whenever our clients are using our equipment systems and software, we are available at all times to fully support the process.

Training

Hart is committed to ensuring that every inventory manager and store manager is prepared and confident when using Hart's Self-Managed Inventory Solution.

We offer a multi-tiered Training Program designed to align with your training culture, including:

  • Client-Specific Procedural Manual and Quick Reference Guides (provided well in advance of Inventory Day)
  • Video Training (DVD/VHS)
  • Conference Calls (conducted by Hart Training Professionals, including an interactive Q&A session)
  • In-Person Training Classes are available upon request

In addition, the Hart Help Desk is available 24/7 for any questions before, during or after the physical inventory.